There’s an informative article by Michael Kriggsman on ZDNet titled “Do our customers love us?” It talks about how customers crave for solutions and not just features. Michael writes:
“Adopting an outcomes-based perspective in enterprise software requires the vendor to develop a detailed understanding of customer aspirations and pain points across the entire buying and usage cycle.”
HP Customers we talk to are overall pretty happy with the “enterprise” features offered by the product stack, but like with every solution, they would like to see improvements. Based on feedback we received, we have compiled a short list of pain points that we would like HP as a product vendor to solve.
And here’s the wish list for 2014: